KBM senior.jpg

Senior Account Manager- Contract Furniture Sales

SAN FRANCISCO

Our Client is looking for the following Direct-hire opportunity:

SUMMARY
The Senior Account Manager is responsible for planning and managing all aspects of assigned and self-generated accounts from the design stage through completion, ensuring a high level of client satisfaction, while maximizing profit margins and volume.

Major Functions:
1. Achieve Annual Quotas and Implement an Effective Business Plan
a. Achieve annual sales volume and GP dollar quotas and goals
b. Work with the Business Development Manager to develop and implement an annual 'Business Plan' that includes sales and marketing strategies, tactics, quotas, goals and activities to achieve desired performance results to maximize volume in accounts
c. Maintain and update Business Plan, forecasts and other requested reports

2. Manage the Sales Process and Own the Client Relationships
a. Implement strategies to qualify and secure business within assigned and self-generated accounts 
b. Own the client relationships and manage client expectations
c. Collaborate with team members for optimum results
d. Engage Designers and Project Managers as required 
e. Support the A&D firm and other industry influencers as required
f. Demonstrate an on-going knowledge and professional expertise in the Contract Furniture Industry by attending product and sales training and meetings 
g. Oversee and drive the activities involved in the Order Fulfillment Process

3. Participate in Planning, Programming, Selection, Budget, and Proposals
a. Assist in gathering programming information, planning and generation of project timeline
b. Participate in product evaluations, demo's, presentations and tours
c. Interface with vendors for product and pricing information
d. Generate budgets, develop pricing structures and discounts with input as required from management
e. Participate in accurate and complete bid and proposal responses
f. Submit bids/proposals and other documents in a timely fashion to clients
g. Obtain sign-offs, deposits and applicable client purchase orders 

4. Provide Project Management Support Through Closeout of the Project
a. Provide Project Management coordination as appropriate for each account
b. Interface and communicate with client, PM's, Design contractor, trades and install company 
c. Attend pre-install, construction and project meetings 
d. Keep team updated on status, timeline and required action steps 
e. Ensure that site-visits are conducted to verify: field measurements, critical dimensions, voice/data/electrical locations and if the space is ready
f. Own and oversee the coordination, progress and completion of the installation and punch list 
g. Provide prompt and courteous follow-up of delinquent accounts as directed
h. Travel to project sites, as required. 

5. Assure Customer Satisfaction, Maintain and Develop New Relationships
a. Assure a thorough orientation of the product and complete closeout of the job
b. Assist team and customer with resolution of any ongoing major service or performance issues 
c. Maintain current relationships, keep customers educated on new products and dealer services
d. Penetrate the account; pursue and develop new relationships with key contacts

ORGANIZATION STRUCTURE & POSITION

The Senior Account Manager reports to the Senior Account Manager Team Lead 
There are no positions reporting to this position.

QUALIFICATIONS:

• Bachelor's degree or equivalent
• Successful account management/project management experience of 3 to 5 years, or comparable related experience and education
• Has interpersonal and communication skills to interact effectively with clients 
• Demonstrates commitment to professionalism, integrity and sound judgment in conducting business
• High level of empathy for the customer 
• Superior organizational skills to simultaneously monitor multiple complex projects 
• Availability for evening and weekend work when needed
• Computer proficiency in Word, Excel and Windows environment, including CRM
• Clean DMV that passes our insurance requirements and current auto insurance

Compensation: $80-85K base + Variable Compensation + $350 Allowance per month + $5K Company Bonus

Local candidates need only apply.