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JR. ACCOUNT MANAGER- CONTRACT FURNITURE SALES

SAN FRANCISCO

Our Client is looking for the following Direct-hire opportunity:

OBJECTIVE

The Jr. Account Manager is responsible for planning and managing all aspects of assigned and self-generated accounts from the design stage through completion, ensuring a high level of client satisfaction, while maximizing profit margins and volume. This position will have a strong focus on ancillary curation. 

ORGANIZATION STRUCTURE

The Jr. Account Manager reports to the Director of Account Management

There are no positions reporting to this position.

KEY ACCOUNTABILITIES

1. Help achieve annual sales quotas
2. Manage the sales process and own the client relationship
3. Participate in planning, programming, selection, budgets and proposals
4. Provide project management support through closeout of project
5. Assure customer satisfaction, maintain and develop new relationships
6. Be available to meet clients' needs when required, including outside normal business hours.
7. Be responsible for responding to or meeting clients' requirements within a 24 hour response time.

SPECIFIC RESPONSIBILITIES

1. Achieve Annual Quotas
a. Help company achieve annual sales volume and GP dollar quotas and goals
b. Maintain and update forecasts and other requested reports

2. Manage the Sales Process and Own the Client Relationships
a. Implement strategies to qualify and secure business within assigned and self-generated accounts 
b. Own the client relationships and manage client expectations
c. Collaborate with team members for optimum results
d. Provide support to Account Managers and Directors as required on projects you are assigned to
e. Engage Designers and Project Managers as required 
f. Support the A&D firm and other industry influencers as required
g. Demonstrate an on-going knowledge and professional expertise in the Contract Furniture Industry
h. Keep up to date on industry trends and product offerings particularly related to ancillary products
i. Attend product and sales trainings and meetings 
j. Oversee and drive the activities involved in the order fulfillment process

3. Participate in Planning, Programming, Selection, Budgets and Proposals
a. Assist in gathering programming information, planning and generation of project timeline
b. Participate in product evaluations, demo's, presentations and tours
c. Interface with vendors for product and pricing information
d. Generate budgets, develop pricing structures and discounts with input as required from management
e. Participate in accurate and complete bid and proposal responses
f. Submit bids/proposals and other documents in a timely fashion to clients
g. Obtain sign-offs, deposits and applicable client purchase orders 
h. Lead the ancillary specification process including curation of lookbooks, options, fabric and finish suggestions. 

4. Provide Project Management Support Through Closeout of the Project
a. Provide Project Management coordination as appropriate for each account
b. Interface and communicate with client, PM's, Design, contractor, trades, and install company 
c. Attend pre-install, construction and project meetings 
d. Keep team updated on status, timeline and required action steps 
e. Ensure that site-visits are conducted to verify: field measurements, critical dimensions, voice/data/electrical locations and if the space is ready
f. Own and oversee the coordination, progress and completion of the installation and punchlist 
g. Provide prompt and courteous follow-up of delinquent accounts as directed


5. Assure Customer Satisfaction, Maintain and Develop New Relationships
a. Assure a thorough orientation of the product and complete closeout of the job to the satisfaction of the customer 
b. Assist team and customer with resolution of any ongoing major service or performance issues 
c. Maintain current relationships, keep customers educated on new products and dealer services, help determine future needs and budgets
d. Penetrate the account; pursue and develop new relationships with key contacts, other divisions or departments to uncover and pursue potential new business opportunities 


QUALIFICATIONS:

• Bachelor's degree or equivalent
• Successful account management/project management/Design experience, or comparable related experience and education
• Has interpersonal and communication skills to interact effectively with clients and internal personnel: team player 
• Demonstrates commitment to professionalism, integrity and sound judgment in conducting business transactions and providing the highest level of client satisfaction
• High level of empathy for the customer 
• Superior organizational skills to simultaneously monitor multiple complex projects 
• Availability for evening and weekend work when needed
• Computer proficiency in Microsoft Suite and Windows environment, including CRM
• Clean DMV that passes our insurance requirements and current auto insurance

Compensation: $70K annually + $350 per month allowance + $5K Company Bonus

Local candidates need only apply.